Below are Frequently Asked Questions :
What payments do you accept through home2garden.ie ?
All payments are processed through Stripe and PayPal which accept Visa Credit, Visa Debit, Mastercard and American Express. All payments are 100% secure and are processed through secure servers. We will never have access to your card details at any stage.
Do I need to create an account to order of home2garden.ie ?
No, you do not need to register your details with us, you can however click remember my details when you place an order and this will remember your name, address and email
Is ordering online safe through your website ?
Yes, 100% all orders are processed through Stripe and PayPal with their encrypted systems. We will never have access to your card details at any stage.
Is it possible to save my credit card for reordering ?
Do you share any of my information with anyone else ?
No. All information is not shared with any third party.
How will I know that you have received my order?
After you complete the checkout process, you will receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)
You will also receive an email from PayPal / Stripe that your payment was succesfulif you paid through PayPal / Stripe.
What is your returns policy?
We want you to be completely satisfied with your order. If for some reason you are not and you wish to return your purchase for a refund, you’ll need to call our Customer Service department at 087 9859672 to obtain an approval number. Once you have obtained your approval number, please follow these three easy instructions below to return your purchase. PLEASE NOTE : we cannot cover the cost of your postage return.
- Make sure the item is in resalable condition. We cannot refund or credit returned items that are marked or otherwise damaged.
- Enclose a copy of your invoice. Please include a copy of the original invoice (or the invoice number and invoice date) with the returned item so that we can issue the proper credit or refund.
- Ship the package to our returns department. To guarantee delivery, please insure your package or ship it by a courier.
- You will be refunded with no isuues
Returns must be sent postpaid to:
Claremorris, Co. Mayo
For further infromation please feel free to contact us at any stage.